Bearer of Bad News:
How do you let someone down easy when their hard drive calls it quits? It’s a neglected, dust-caked, 4-year-old POS, you should have expected this and backed up. It’s almost harder for me to tell them, than it will be for them to hear that their family’s vacation snapshots, CVs, projects, notes, and schoolwork are g-o-n-e. It may be worthless to you and me, but even a hobo will mourn the loss of his trolly of junk - it’s all they have.